European enterprise survey on the use of technologies based on artificial intelligence

European enterprise survey on the use of technologies based on artificial intelligence

This study aimed to conduct the first EU-wide survey on the uptake of artificial intelligence (AI) Technologies among enterprises. The survey reached a total of 9640 enterprises in January – March 2020 and measured five KPIs: AI awareness, AI adoption, AI sourcing, external and internal obstacles to AI adoption.

Awareness of AI is high across the EU (78%). Four in ten (42%) enterprises have adopted at least one AI technology, 25% have adopted at least two. While 18% have plans to adopt AI in the next two years, 40% have neither adopted AI nor plan to do so. Adoption at the level of each technology is still relatively low: from 3% for sentiment analysis to 13% for anomaly detection and process/equipment optimisation. The most common sourcing strategy is external, as 59% of EU enterprises that use AI purchase software or ready-to-use systems. Three key internal barriers to AI adoption are difficulties in hiring new staff with the right skills (57%), the cost of adoption (52%) and the cost of adapting operational processes (49%). Reducing uncertainty can be beneficial, as enterprises find liability for potential damages (33%), data standardisation (33%) and regulatory obstacles (29%) to be major external challenges to AI adoption.

This executive summary presents an overview of the results of the first EU-wide survey on the uptake of artificial intelligence (AI) technologies as part of a project commissioned by DG Connect. The assignment took place in two phases: a conceptual development phase and an execution phase. Phase I included a thorough review of the literature, scoping the definitions of AI-based technologies, identifying the relevant KPIs and developing an appropriate survey instrument.



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